Below you will find the common questions relating to our tree care services.
What insurance do you have?
Public Liability £5 million
What qualifications do you have?
- NPTC qualification in all relevant aspects
- Chapter 8 Highways
- IPAF MEWP
- Trauma specific First Aid training
- C+E UK driving license
- CSCS accreditation held
How do I pay?
We will send an invoice after works have been completed, you can pay by cheque, cash or BACS payment, payment to be made within 30 days of the date invoiced.
What are your rates?
We quote and work on a tree specific basis, each work site has its individual challenges which are taken into account. To be accurate with our quoting structure we need to visit and assess on site. You can contact us to discuss a day rate and price structure for a team, or contract unit price.
Can you replant a tree in the same place?
Yes you can and we try and promote replanting wherever possible. Advice on species selection is free and we will plant trees in an educated, professional way for the cost of our labour.
What time of year is best to get tree work done?
This depends on the species in question and the works that are being proposed.
What skills are important when looking for a tree surgeon?
It’s very important that your tree surgeon is qualified with the necessary national qualifications, is fully insured and works to the national standard relating to tree work BS3998. Any climbing operation should involve two trained men in case of need to rescue the climber in an emergency situation.
How does a diseased tree impact others near by? Is it dangerous to my health?
This would be specific to what is attacking the tree. An example could be a specific parasitic fungus which through spores or rhizomorphs is nearly an ever present threat to other trees however it will usually only afflict damaged, stressed or struggling species so not an immediate threat to the surrounding fauna.
How do I know if my tree is protected?
Information on trees in or near your garden will be available through your local district council website or portal. We routinely check for tree protection on your trees as matter of course and can search for TPO’s or conservation areas affecting your trees – this is a free of charge service that we offer.
What is a tree preservation order?
A Tree Preservation Order (TPO) is a planning order protecting a tree specifically from any works until application and approval has been made
Who grants permission and how long does it take?
Permission is granted by the tree officer responsible for your area through the district planning authority. We can file the necessary planning application on your behalf. Permission takes around 6 weeks from the application being filed
My tree blocks light to my property what can I do?
We often undertake work to improve light to your garden while retaining the tree by employing a suitable pruning and reduction scheme, sometimes the species will be considered for removal entirely which again is not a problem
Can you leave the wood for logging? Will you stack it?
Unless its been stated on your quote that we’d like the resulting timber specifically then you’re welcome to keep timber, we normally offer to log it into manageable sized pieces and leave at the base of the tree.
Do you do gardening?
We don’t offer a garden or lawn mowing currently, we will undertake garden clean-up operations involving strimming, brushcutting, hedge trimming and pruning.
What’s the difference between a tree surgeon and a gardener?
A tree surgeon area of speciality is the management of trees in an urban environment (Arboriculture) whereas a gardener knowledge and skills lie in horticulture and the organic amenity plant care.
How will you leave my garden?
As tidy as possible, we know that half the job is removing waste and making the work site neat and tidy. Due to the nature of some tree work there can be an impact, for example if we were taking down a very large tree in a tight and confined garden, however we will always do our best to leave the site in the same state that we found it in. Customers have praised us for our work ethic and leaving their property tidy.
Do you sell woodchip?
Wood chip is normally free with a delivery charge. Quantities can range from a wheel barrow full to over 10 tonnes. Please get in touch with your requirements and we’d be happy to discuss.
What do you do with the trees after they have been felled?
We process the tree into either woodchip that is recycled for biomass fuel or mulch, logs can be processed for firewood, larger timber is often milled into boards or planks to live again as furniture, rakings from the site get recycled into compost. We don’t burn anything!
What access do you need to the property?
Access for plant and machinery is often a big factor when quoting for work. The better the access to the tree the easier waste removal will be. However, we routinely undertake works in the centre of Oxford with no direct access at all. There is always a way and we will find it!